Steve Ellis has over 30 years of extensive experience with the unique aspects of the corporate environment. In the course of his consulting practice, Steve has performed organizational assessments, developed and facilitated a wide range of training programs, created knowledge/skill guides, helped organizations build cohesive work teams, developed customer feedback surveys, rewritten work procedures and helped the senior leaders of organizations define their vision for the future and the strategies and tactics necessary to achieve them.
Steve’s expertise includes a thorough knowledge of the theory and practical application of management and educational principles, philosophies and techniques. Two of Steve’s particular strengths are in the areas of training program design and facilitation and in the use and application of the storyboarding process for creative problem solving and planning.
Steve has a Master’s Degree in Curriculum & Instructional Technology and a Bachelor’s Degree in Business Administration. He is the author of a successful book entitled How to Survive a Training Assignment: A Practical Guide for the New, Part-time or Temporary Trainer and has written articles on creative problem solving, quality management and training. Prior to founding WorkShaper, Steve was a director in the training department at a major insurance company. Steve is a former president of the Hanover Chamber of Commerce and the Richmond chapter of the Association for Quality and Participation. He also served on the Greater Richmond Chamber of Commerce’s Quality Council.
Jackie Anderson began her career as a management consultant after serving in various management positions, including assistant vice president of technology training and organization transformation in the 3,000-person information technology division of a Fortune 500 insurance corporation. Her 24 years of consulting work have covered a broad array of practices including strategic planning, technical writing, leadership and workforce development, project management, quality management and improvement, and performance measurement. She has conducted employee feedback surveys, needs assessments, focus groups, one-one-one interviews and SWOT analyses.
Jackie has a Bachelor’s Degree in Liberal Arts and is an ACT-authorized WorkKeys® job profiler. Over the years, she has served in various volunteer positions including chairwoman of the Richmond, VA and Philadelphia, PA sections of the American Society for Quality and member or chair of various trade show and quality conference planning teams.